How can we help?

• Logging into the portal
• Verify your email address
• Resetting your password

• Check in notes
• Budget proposal
• Export and download Home Care Packages
• Viewing Home Care Package needs and budgets
• Viewing Home Care Packages
• Organisation team members
• Import check in notes
• Invite an organisation team member
• Creating a Home Care Package note
• Viewing Home Care Package notes

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• Onboarding your organisation
• I haven’t received my claim profile link for the portal

• Accessing your monthly statements
• Submitting an invoice
• Accessing your Home Care Package
• Viewing invoices
• Approving an invoice
• Updating your marketing and statement preferences
• Invoice - on hold reasons
• Home Care Package contacts
• Add a Home Care Package contact
• Changing your contact preferences

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