Approving an invoice

Some invoices may require your approval. In these situations you will first receive email an notification to your email address advising you that there is an invoice that requires approval.

Either click the link in the email or navigate to the portal in your web browser and then click on your Home Care Package.

Scroll down to the Invoices section. Here you will see a list of your invoices. If there are invoices that require your approval, you will see this as a separate list. You will need to click on the 'View' button to view the information in the invoice and you will be provided with the option to approve the invoice on the next screen.

When you are viewing the invoice, there are two buttons in the top, labelled 'Reject' and 'Approve'.

Click on the 'Approve' button to approve the invoice.

You will be asked to confirm the approval of the invoice. To approve, click the 'Approve Invoice' button.

Once the invoice has been approved, a message will show on the invoice as follows:

The invoice will now be processed by our team for payment.