Invoice - on hold reasons

The list below outlines the various reasons why an invoice may be placed on hold.

Bill itemisation

The invoice has insufficient information for line items

Care management

The invoice is for services that are not currently on the Home Care Package budget

Commencement date

The Home Care Package has not yet commenced with Trilogy Care

Consumer approval

The invoices requires consumer approval

No bank details

The supplier has not provided their bank account information or their bank account information has not been verified

No invoice / proof of payment

No invoice has been attached or proof of payment provided for reimbursements

Other

Any other reason not specified in this list

Overspending / no funds

There are insufficient funds available on the Home Care Package to pay for the invoice

Price increase

The rates for the services are higher than budgeted

Provider verification

The supplier has not provided all the documents required for verification and compliance