Accessing your Home Care Package
To access your Home Care Package in the Trilogy Care Portal, you will need your portal login (email address and password).
If it's the first time logging in, after you set your password and accept our terms and conditions, there is a short welcome tour to get you started.
Once you have completed the tour, you will see the Home Care Packages you are linked to. If your Home Care plan has been completed, you can view the details by clicking on the 'View Package Details' button.
The package will open in a new browser tab and will display key information at the top of the page such as:
Your available funds, daily rate, management fees, home care package level, care partner, care coordinator (if applicable).
Available Funds: Your available funds reflects the total of any unspent funds combined with the daily funding accrued for this month. We've accounted for bills already paid this month and subtracted your monthly management fees.
Daily Rate: Your daily funding is made up of two main components: the subsidy for your Home Care Package and any additional supplements you qualify for.
Management Fees: Your Management Fees reflect the portion of your Home Care Package funding deducted by us for comprehensive management services. This encompasses both the administration of your package—including financial oversight and ensuring regulatory compliance—and the personalised support from your Care Partner. If your package includes the support of a Care Coordinator, this fee also covers their services.
As you scroll down the page, you will be able to see additional details, including the 20 most recent transactions, your care summary, care needs and care plan budget.
Recent Transactions: The transactions related to the money coming in (subsidy and supplements) and money coming out (fees and services). These are transactions that are finalised, and do not represent pending or submitted bills.
Care Summary: A summary of your care plan including an overview, medical conditions, emergency plan and home assessment.
Care Needs: the detailed needs that have been identified in the care plan meeting and how the home care funding can support these needs.
Budget: Individualised budget plan showing details services and equipment, their frequency, rate and budget total.
You can download your care plan as a PDF by clicking the 'Download PDF' button.