Verify your identity

Before updating important information such as your email, phone number and payment information, you may be required to verify your identity through SMS. This is to ensure that your account remains secure.

Verify your identity:

• If prompted, click the Verify button. This step is necessary before making any changes to your payment or contact details.

Receive a verification code:

• A code will be sent via SMS to the phone number associated with your account.
• Ensure that your phone number is correct. If the number displayed is incorrect, contact your care partner to update it.

Enter the verification code:

• After receiving the code, enter it in the designated field and proceed. This verification helps to keep your account secure.

Complete the verification:

• Once verified, you can continue updating your contact details or payment information as required.

Troubleshooting:

• If you do not receive the verification code, ensure your phone number is correct and has a good network connection. If the issue persists, contact support for assistance.
• If you encounter errors during the update process, please contact your care partner or support team for further guidance.