2024 May
Recipient access to the Trilogy Care Portal
This release has been focused on enabling home care package recipients to gain access to our online Portal (https://portal.trilogycare.com.au/). The Trilogy Care Portal is our online hub where care recipients, representatives, care coordinators, suppliers and administrative staff can access and manage how they interact with home care packages.
Specifically for care recipients and their representatives, the Portal provides access to their care plan, available funds, budgets and transactions.
Viewing your home care package
When viewing your home care package, recipients and their representatives can view the following information:
Available Funds: Your available funds reflects the total of any unspent funds combined with the daily funding accrued for this month. We've accounted for bills already paid this month and subtracted your monthly management fees.
Daily Rate: Your daily funding is made up of two main components: the subsidy for your Home Care Package and any additional supplements you qualify for.
Management Fees: Your Management Fees reflect the portion of your Home Care Package funding deducted by us for comprehensive management services. This encompasses both the administration of your package—including financial oversight and ensuring regulatory compliance—and the personalised support from your Care Partner. If your package includes the support of a Care Coordinator, this fee also covers their services.
Recent Transactions: The transactions related to the money coming in (subsidy and supplements) and money coming out (fees and services). These are transactions that are finalised, and do not represent pending or submitted bills.
Care Summary: A summary of your care plan including an overview, medical conditions, emergency plan and home assessment.
Care Needs: the detailed needs that have been identified in the care plan meeting and how the home care funding can support these needs.
Budget: Individualised budget plan showing details services and equipment, their frequency, rate and budget total.
All of this information is also available in PDF format for you to download and save or print out. Simply click on the 'Download PDF' button at the top of the page.
Updating emergency contact and contact preferences
The portal also allows for you to update your contact preferences and emergency contact information. It is important that these details are kept up to date and in future we will have detailed information for informal contacts, suppliers and more in the portal for you to view and manage.
What we are working on next for recipients and recipient representatives
Our roadmap for recipients and their representatives contains some really exciting and much needed functionality. We understand that recipients who self manage their home care package need current and transparent information related to their bills, funding and services. This is why we are taking the time to fully understand the needs and requirements and design an elegant solution that provides value and benefit to not only recipients, but also care suppliers, coordinators and administrative staff.
The graphic below shows our current roadmap for functionality related to recipients:
Package needs and budgets
For care coordinators, package needs and budgets are now visible for each package in view only mode. Our care team have the ability to create and update this information, ensuring it stays relevant and reflects the care needs of the care recipient.
Care income summary and budget items show a detailed breakdown of the care budget and the amount available as a surplus or deficit. This will allow you to monitor the services and budgets. In future we will show how much of the budget is used as invoices are submitted and processed in the portal.
